Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Tubers that arrive with a visible "eye" or sprout are considered viable. Any requests for replacement of a damaged or "blind" tubers must be made within 7 days of the package being delivered. (Not just within 7 days of you OPENING the package.) We make every effort to only send tubers with visible eyes. Some eyes may be very very small, some that may still appear dormant, and some that may have longer growing sprouts. Tubers wake up and grow at different times. If you receive an apparent "blind" tuber, you must send us pictures (or a short video) that are up close and IN FOCUS on all sides of the crown so we can evaluate. If you cannot provide CLEAR pictures of the crown of the tuber, we will not issue a refund or replacement. If the tuber doesn't appear to have an eye and you have notified us, we will ask that you place tuber in a pot with damp soil for up to two weeks to help promote growth. If no sign of life appears within two weeks, we will send a replacement (if available) or credit towards any other available tubers or a refund. No replacement orders get sent after July 1st. 

Tubers:
Petals in Bloom guarantees that our tubers will grow and are true to name. Please notify us immediately so we can help address any issues. Replacement tubers will be sent out as inventory allows until July 1st. If replacement tubers of the same variety are not available, at our discretion we will provide you with a similar variety/color as inventory allows, or give you a credit towards a future tuber purchase. A guarantee and refund is limited to the purchase price of tubers only; shipping costs are non-refundable. 

Petals in Bloom farm cannot be held responsible for rotting due to weather, pest conditions, poor care, etc. and is not liable for any damage, or loss resulting from crop failure or weather. Since it is estimated that 87% of dahlias have some type of virus, which can spread from soil, tools, and especially pests, we cannot guarantee virus free dahlias to grow in your garden. Refunds will not be issued for suspected viral infections in plants.  

Petals in Bloom is also not responsible for improper storage of your tubers should any damage happen to them if you choose to not plant them right away. 


Events/Gift Cards/CSA:
Purchasing tickets to any Petals in Bloom events, gift cards, or a flower CSA is non-refundable.


Tools & Supplies
Due to their custom nature, our tools and supplies are non-refundable unless your order arrives damaged or incorrect. If items are damaged in transit or you receive an incorrect order, please notify us and we will replace them.

Apparel
Clothing items that have never been washed or worn may be returned within 10 days of purchase for a full refund. Shipping is non-refundable.

If you have any concerns or questions about your order, please contact us